Product Support Rep – Vegreville, AB

Posted: June 4, 2018

Buhler Trading, a division of Buhler Industries Inc., is currently looking for a qualified Product Support Rep for Western Canada. This position can be home based out of Vegreville Alberta.  

Reporting to the Service/Warranty Manager of Farm King, this product support role will provide the dealer network and territory managers with service support/information as well as assist in the troubleshooting and repair of Farm King Products. The successful candidate will work alongside engineering and suppliers to assist with product quality improvement initiatives. A company vehicle, cell phone and laptop are provided for work. 

Key Responsibilities and Duties:

  • Provide dealers with technical assistance and equipment set up training
  • Support Territory Sales/Inside Sales, Product Marketing and Service Parts with technical issues
  • Assist in the support to develop; setup instructions, quick cards, service bulletins, campaigns and update Operator and Service Manuals
  • Work with Engineering to assist with product quality improvement
  • Work with production to help resolve problems and improve product quality
  • Visit dealers/customers and participate in Farm Shows, Demo’s and Field Days
  • On site troubleshooting and travel as required 
  • Fast paced environment
  • Ability to work well within a team in a fast paced constantly changing environment

Qualifications:

  • Related University/College Degree or equivalent is referred 
  • Good understanding of mechanical, hydraulic and electrical systems
  • Strong Customer/Dealer service skills and dedication to service excellence 
  • Familiar in the operation of farm implements or other farm background
  • Excellent problem solving skills
  • Strong verbal and written communication skills
  • Proficient at Microsoft Office, Excel, Word, Power Point
  • High degree of accuracy and attention to detail
  • Strong planning and organizational skills, documentation and ability to work under minimum supervision
  • Must hold and maintain valid driver’s license 
  • Available to travel, hold a valid passport (must be able to cross CDN/USA Border)
Apply Now

To use the apply now function you must attach a resume. If you do not have a resume or are experiencing problems with the form, please apply by email or fax:

E-mail: cthompson@buhler.com
Fax: (780) 632-6221
Fax, with cover sheet, attention to Recruitment Officer

Carrie Thompson
HR Generalist
Buhler Ezee-On
5110 - 62 Street
Vegreville, AB T9C 1N6
Ph.: (780) 632-2126
Fax: (780) 632-6221

Thank you for your interest, however, only those selected for an interview will be contacted.